Reference

How anker4d Handles Your Personal Information

Your account data — including the wallet details you use with DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Data collected only for account operationDANA, OVO, GoPay wallet info handled securelyYour right to access or delete your dataContact us to request changes anytime
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anker4d How anker4d Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Reach out through any of the channels below and include your registered email or phone number so we can locate your account quickly. We aim to acknowledge privacy requests within a reasonable timeframe and respond in full as soon as verification is complete.

Live Chat Open the live chat window inside your account dashboard. Describe your privacy request and provide your registered email for verification. A team member will pick it up.
Email Support Send your privacy request to our support email address listed in the account help section. Include your account ID and the specific data or correction you are asking about.
Account Help Centre Visit the Help Centre from your account menu to submit a formal data request form. This creates a tracked ticket so you can follow the status of your request.
HOW WE PROTECT YOU

Browse Our Data Handling and Security Practices

We use SSL encryption on every connection between your device and our servers, which means the data moving between your mobile browser and your account — including payment confirmation steps for DANA, OVO, and GoPay — travels in an encrypted channel. Cookies on our site are used for session management and to keep your account logged in across pages; you can adjust cookie preferences through your browser settings. We do not use advertising cookies to track you across other websites. Account retention works on a straightforward rule: active accounts keep their data live; closed accounts move to minimum-retention status within a set period.

SSL Encryption Every page and account session runs over SSL. Your login credentials, wallet references and transaction history move through an encrypted connection on both mobile and desktop.
Cookie Policy We use session cookies to keep your account active while you browse. No cross-site advertising trackers. Adjust or clear cookies any time through your browser or mobile settings.
Data Retention Rules We keep your account data only as long as your account is open or local regulations in eligible regions require. Closed accounts are moved to minimum-retention status promptly.
Your Right to Access You can request a copy of the personal data we hold on your account at any time. Contact support via live chat or email with your registered account details to start that process.

Open Answers to Your Privacy Questions

Here are the questions we hear most often about how we collect and manage personal data on anker4d. If your question is not here, reach out through live chat or the Help Centre and we will give you a direct answer.

We collect your name, email, phone number and the e-wallet reference tied to DANA, OVO, or GoPay. Device and session logs are also recorded for security purposes.

No. Your wallet PIN or password is never sent to or stored on our servers. Authentication happens inside your own wallet app, not through anker4d.

Yes. Contact our support team through live chat or email with your registered account details and we will prepare a summary of the personal data on your account.

Once your account is closed, we move it to minimum-retention status and keep only what applicable local regulations or eligible regional rules require us to retain.

We do not sell, rent or trade your data for marketing. Data is shared only with payment processors like DANA, OVO, GoPay strictly to complete your transactions.

Submit a request through live chat, email support, or the Help Centre ticket form. Include your account ID and specify what you want corrected or removed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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